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Frequently Asked Questions

Can I see a proof of my submitted artwork on the water bottles I ordered?

Yes, email us at art@customwaterbottle.com with your order name and order number and you will receive a visual proof of your custom product within 1-2 business days from placing your order.

Note: Please verify and confirm all aspects of your order including logo, color, and spelling before approving your proof. Colors may differ depending on your computer resolution and screen. 

Can I order less than the minimum quantity?

On most products, unfortunately no. Email us at sales@customwaterbottle.com and we will try our best to see what we can do for you.

Can I place an order other than through the website?

If for any reason, you cannot place an order through CustomWaterBottle.com, you may reach us through sales@customwaterbottle.com, call us or message us through our live chat.

How long will my order take to arrive?

For new orders with new artwork it may take up to 10 business days to process your order and have it ready to be shipped. For repeat orders it may take up to 5 business days to process and ship your order. You can expect to have your order arrive anywhere from 7-15 business days. You have the option to choose expedited shipping at check out. 

I received a defected item, what do I do?

See refund policy. Immediately contact us within 2 days, and we will try our best to meet your satisfaction and needs. Contact sales@customwaterbottle.com or info@customwaterbottle.com

What do my order charges consist of?

Depending on your order and its custom aspects, your order charges will depend on the type of water bottle you ordered, quantity of the water bottles, customization (number of colors, etc.), shipping, and appropriate taxes.

Can I get a discount on my order?

Our water bottles at CustomWaterbottle.com are already given at a significantly better price than our competitors and are already given at a discount through our minimum quantity price break. Sign up for our promotions and look out for future discount codes and deals. 

 

For any other questions or inquiries please contact us at info@customwaterbottle.com